Endwell, NY – Visions Federal Credit Union has been named a 2026 MemberXP Best of the Best Award winner, earning national recognition for delivering exceptional, data-validated member experiences. The award is presented by CUSG through its MemberXP experience management platform and honors credit unions that consistently translate member feedback into meaningful action.
Now in its 10th year, the MemberXP Best of the Best Awards are considered one of the credit union industry’s most respected benchmarks for experience excellence. Unlike traditional recognition programs, the awards are based entirely on direct member feedback and measure how effectively credit unions meet member needs across key moments of the journey.
“We’re always looking to make the best experience possible, and that means listening to our members,” said Tracey Wheeler, Visions’ EVP/Chief Experience Officer. “This feedback and being named Best of the Best just encourages us to double down on that to make sure every member interaction is easy, meaningful, and helps drive the relationships we’re working to build.”
The 2026 awards are based on analysis of millions of member experience data points collected nationwide using two industry metrics, Net Promoter Score (NPS), and Member Effort Score (MES). Credit unions ranking in the top 25% of performance across each experiential category earn Best of the Best distinction, with Visions recognized for excellence in Best Transaction Experience, Best New Member Experience, Best Online Banking Experience, Best Member Care Experience, and Best Mobile App Experience, with Visions as the #1 ranked credit union in that category.
By leveraging MemberXP insights, Visions continuously identifies opportunities to improve service delivery, reduce friction and strengthen member relationships, driving higher advocacy, loyalty and trust.
“Member experience is intentional,” said Kali Cox, Visions’ Director of Member Experience. “The insights we gain through member feedback help us make smarter decisions, coach our teams more effectively and deliver the consistent experiences our members expect.” The MemberXP Best of the Best Awards are presented annually by CUSG to recognize credit unions that set the standard for member centric leadership and measurable experience excellence.
Acerca de Visions
Visions Federal Credit Union es una institución financiera sin fines de lucro que es propiedad absoluta de sus miembros. Visions, establecida en 1966, se enorgullece de prestar servicio a más de 250,000 miembros en comunidades en todo New Jersey, New York y Pennsylvania. Sus servicios incluyen operaciones bancarias, así como también préstamos para automóviles, para viviendas, personales y empresariales. Visite www.visionsfcu.org para obtener más información. Federally insured by NCUA Equal Housing Lender.
Ref.: Visions FCU Press Release, 2026
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